This site has moved. Go to MarketingInProgress.com to read about the Little Things from Pei Wei.
I was at Pei Wei the other night, picking up a much needed and specifically requested order of Spring Rolls for my pregnant wife. I walked in, placed my order, and expected to wait 5-10 minutes. As the checkout procedure comes to a close, the clerk grabs a to-go cup and asks, “Would you like a free drink while you wait?” I gladly take her up on her offer, grab me some Mandarin Green Tea, and wait smiling for my order to be done.
This is a simple, no-brainer tactic that can only help boost Pei Wei’s business. Their cost for that drink? Probably less than 20 cents. But it’s got me moving them to the front of the line anytime I want takeout. It’s made me consider something else as a possible necessity when making the decisions. A necessity that’s going to give them an edge every time.