This can’t be good. I was reading through my Bible this morning and a scripture made a marketing point that I thought was worthy of another look here. Which means I’ve got too much marketing on the brain, but oh well. Here it goes:
He who trusts in his own heart is a fool,
But whoever walks wisely will be delivered.
You are susceptible to thinking you know what’s right, what’s best, what’s true. The problem with that is you have your own biases, your own baggage and your own beliefs. It’s what makes you unique.
It’s also what makes you a horrible representative of your target market.
How many times do we determine what’s right for our customers based on a personal preference of the boss? How many times are colors, shapes, prices, names, vendors, ads, pictures, deadlines, launch dates and websites changed because of what the big guys personally like? How many times is it based on what you like?
There’s nothing wrong with a hunch. A gut feeling. In fact, it’s necessary to act on them from time to time. But if your gut is too out of touch from your customers, then chasing it will get you in lots of trouble.
Proverbs often praises the counsel of others, noting that it’s a common characteristic of wise people. It’s your inner circle, your cabinet, that keeps you both grounded and informed. Trusting in only you is foolish. Find the people you can bounce ideas off of. Even better, find a way to get direct feedback from customers. It’s not a one-man job.